Open 9am – 5pm Monday, Tuesday, Thursday and Friday (Drop-in surgery: 9am-1pm)

The Refugee and Migrant Centre

Working towards a society where newcomers feel welcome, valued and lead dignified lives.​

In 2024-25 alone we supported:

Individuals
0
Enquiries
0
Nationalities
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Latest news

Find out more about our specialised projects, creating change in the community.

How it works

It takes a community to make new comers feel welcome and help them integrate.

Qualified casework & Expert advice service

Our core service. Providing new arrivals with advice, guidance and representation through our drop-in service and casework.

Training, Events & Workshops

Delivering to professionals, community members and beneficiares to up-skill and build knowledge and understanding.

Volunteering & Development

We offer a range of volunteering opportunities as well as training for our team. This helps build community members and provides experience.

Specialised projects

When needs change, our service needs to adapt. Tailored projects help us support specific challenges such as the cost of living crisis when it hits.

Our impact

The Refugee and Migrant Centre makes a broad impact in the community, helping people become active and engaged members of society. Want to know more?

569

Beneficiaries arriving through government resettlement programmes supported to resettle in the UK

40

Individuals in total were trained by RMC as Mental Health First Aiders (MHFAs), building a community of educated individuals able to provide urgent support

333

Individuals being upskilled through our core internal ESOL classes. Building not only language skills but also confidence, independence, and community belonging

Our support

How we support the community

If your a new arrival, we can probably help! Attend our drop-in service, or for those in Birmingham, call us or complete an online enquiry form

Have you used our service? We’d love to hear what you think! 

Immigration

Free comprehensive immigration casework and advice, accredited up to Level 3 by IAA

Employment & Training

Tailored employment support, skills and language development, with opportunities to gain experience.

English Classes

Classes range from drop in sessions to structured courses, covering all ESOL levels.

Citizenship

Help throughout citizenship process for adults and children, including obtaining first UK passport

Health & Wellbeing

Dedicated health caseworkers assist clients in accessing healthcare and wellbeing support

Housing & Homelessness

Support with homelessness, eligibility for local authority housing, emergency access to funding for the destitute and much more.

Resettlement & Integration

RMC delivers Local Authority resettlement and integration programmes within the West Midlands, designed to enable people to rebuild their lives and flourish in the UK.

Financial Independence

Income maximisation advice, practical help with navigating systems and supporting with tackling the cost of living.

Projects

Find out more about our specialised projects, creating change in the community.

Join the community

Volunteer

Join our team in one of our many roles. Give your time and make a difference while building your skills.

Donate

Your donations allow us to keep our drop-in service open. Providing support to hundreds of people every single week

Learn more

Building your own knowledge helps break down misinformation within the community and builds better understanding within it.

Keep updated

We send out updates and information to our community we think you’ll find useful including upcoming events.

Help create a connected, collaborative society where people are welcomed and helped to integrate and contribute.

Proud to work with some amazing partners to make it all happen

Interested in partnerships? Get in touch! We’d love to hear from you of how we can work together to support new arrivals

What do people say about us?


“The commitment from all RMC staff to deliver a high-quality service and in a compassionate way has been phenomenal.  The communication approach established between both our teams at all levels has created a safe and supportive environment to raise issues, share feedback and work as one team to find solutions and strive to provide an excellent service”

Commissioning Manager
Resettlement and Migration Team, Birmingham City Council 


“RMC is a valued partner of BSWA, we work effectively and proactively in the partnership supporting women who are vulnerable, subjected to domestic abuse, have NRPF and are in need of critical, emergency support.”

Famida Khan
Service Manager, Birmingham & Solihull Women’s Aid 

"I presented Mariia's story... and people were really touched... It highlights the wider welcome and solidarity you as a team provided and was struck also by the employment support and volunteering and how getting a job was the things she reflects this was the point she felt settled."

Walsall Council representative
Walsall Council

"It saved me from the loneliness of my early days and brought me back into the embrace of society. Everything we did was very enjoyable. I gained experience, got to know people from different backgrounds, and strengthened my confidence".

Fatemeh Ganjloo
RMC Volunteer

"My time volunteering at RMC has truly been a rewarding experience. What I enjoyed the most was the sense of respect and support that everyone here shows one another. People are always willing to lend a helping hand, creating such a positive atmosphere. The team's energy and warm, friendly attitude made every working day enjoyable. I always felt like a valuable part of something meaningful. My time at RMC has been a wonderful experience that has contributed to my personal growth in many ways".

Oguzhan Bozkurt
RMC Volunteer

" The thing I enjoyed most about volunteering was being able to meet individuals with different backgrounds and different experiences and be able to help them as they navigate their life. I also enjoyed the opportunity to learn about the refugee and immigration processes that many people go through and how challenging integrating can be for many ".

Afsha
RMC Volunteers

“RMC showed us we can continue our goals. It’s not easy to start again and settle in a new country but I found it easy because RMC supported me. As a result of their hard work, we are continuing with our goals. Masuma is an artist and has joined an art course and I am working and getting further qualifications in my career of Human Resources.”

Masuma and Abdul
Afghan Resettlement Clients

This country made up of many communities is a better place for it. Walsall provides a warm welcome through its resettlement programmes – the Syrians, Afghans and now it will be the Ukrainians and has government backing. We need specialists like RMC to support this integration work.

Eddie Hughes
MP for Walsall North

"Your unwavering support and willingness to help me with everything mean more to me than words can convey.

Whether it's lending a listening ear, offering valuable advice, or simply being there when I need someone to rely on, you consistently go above and beyond."

Venus
RMC Volunteer

“[RMC] Have been so supportive… There’s no matter how worried you are, they will always find a way out for you. Find an answer for you.

When I came to England with my family my children had no [access to] education, no clothing, no money. We didn’t know where to start. Now today I have the answers. My first daughter is gong to finish her GSCES tomorrow and I am grateful to wolves council and the community.

Today, we are happy. “

Emmanuel
RMC Client

We're stronger together

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