RMC continue to deliver all of our frontline services with the exception of some outreach and ESOL classes that have been moved online for the foreseeable future.
How we are working:
RMC staff will continue to see clients via face to face appointments for vulnerable clients and complex cases that cannot be conducted via the phone, including but not limited to;
- Assisting vulnerable clients that are digitally excluded, can’t speak or read English.
- OISC regulated immigration casework that cannot be delivered remotely.
- EU Settlement Scheme(EUSS) applications
- Assisting with DWP, councils, HMRC, private housing related matters which require the client being present . These include urgent housing related issues that lead to destitution
- Rough sleeper clients with complex problems that include addiction and mental health issues as well as language barriers
- Assisting clients with disabilities with the completion of Personal Independence Payment (PIP) applications and other welfare related enquiries.
- RMC’s Resettlement team (VPRS) are present with face to face language support in medical or housing emergencies. They are also able to do home visits, outreach appointments and continue general orientation.
RMC staff will incorporate working on phones with the traditional drop-in. We will assess each case individually and deal with them accordingly.